Dr. Z did a bit of research on his own to make VRS call a breeze and less stressful for him and the video interpreter. Here are some suggestions:
1. Spell letters/names more slowly than you would in a normal conversation. (This small change makes a big difference in clarity.) A good way to do it would be for credit card numbers, not to spell out all numbers at once, but to do it 4 numbers art a time, then pause, then spell the next 4 and so on. For street names or names, spell out slowly. Remember, the interpreters are from all over the country and may not be familiar with city names or locations in your area.
2. Before calling airlines, credit card companies or banks, it is helpful to provide the confirmation, credit card and/or account numbers before the video interpreter places the call. (It’s also a good idea to verify the information once before the call.)
3. Verify that the video interpreter can see your name on their screen. It usually appears there, but if it does not, spell your name before the call is made.
4. For restaurants, best to outline the intent of the call–check with interpreter what you plan to order or what you want to do, such as table reservations. Restaurants are very impatient and tend to rush calls, so discuss with the interpreter before you call the restaurant. It will make the call process much smoother.
Try those suggestions–it will make a world of difference!
So easy, so simple!
By the way, if you need video communication (VP or VRS), why not try Z5, you will like it! Click here to get it! (See if you qualify to get a FREE tablet with a stand!)
Dr. Z is proud to be part of the team that understands and listens to the needs of the deaf and hard of hearing community!
Dr. Z cares about your communication access.
Disclosure: Dr. Z (Philip W. Bravin) is associated with CSDVRS, currently its Vice-President of Business Development
