Sorenson on November 12, 2009 has removed the numbers of their customer’s 866 numbers from their data base as they want to comply with the FCC’s assertion on this issue. This means that incoming calls from other units cannot access Sorenson units with a 866 number, only with a local number. The FCC issued this clarification regarding 800/866 numbers without a proper process. But, but, when a Z150 or another provider receives a call from a Sorenson VP-200, the unit still passes a 866 number, causing more confusion among the deaf and hard of hearing consumers. Are they speaking with a forked tongue?–telling the FCC they are a good soldier removing 866 numbers, and behind their backs, passing 866 numbers to other VP devices. This is causing confusion and grief among deaf and hard of hearing consumers who are using VP devices as they cannot call back to a VP-200 using 866 numbers. There is a way to disable this to change the 866 to local numbers by navigating a whole set of menus to access the page to make this change. And to effect the change is not very clear on the menus.

This method is causing some fear, which in turn creates uncertainty and finally doubt. This is from the market leader who again is still creating confusion in the community. The FCC is expending money to educate people about numbering while the market leader is causing confusion. Doesn’t this make sense?

Dr. Z cares about your communication access.