Dr. Z discussed this subject a year ago and he is bringing this back to remind us all how important is it for us to communicate effectively with our video interpreters (VI) for a successful VRS call.

This is Part 1 of 3. The first 3 of 10 items are covered in this vlog/blog. The 3 steps are outlined below:

1. Sign numbers and spell letters/names more slowly than you would in a normal conversation. (This small change makes a big difference in clarity.)

2. Before calling airlines, credit card companies or banks, it is helpful to provide the confirmation, credit card and/or account numbers before the video interpreter places the call. (It’s also a good idea to verify the information once before the call.)

3. Verify that the video interpreter can see your name on their screen. It usually appears there, but if it does not, spell your name before the call is made.

For the complete list of 10 steps, click on this link
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Dr. Z cares about your communication access.

Disclosure: Dr. Z is a contractor working with CSDVRS on several projects.