This is a victory for deaf and hard of hearing consumers!

Dr. Z is a customer of Wells Fargo and he experienced situations over the years when they refused to accept video relay calls, instead asking him to use an old fashioned TTY! So he had to use his TTY to make a direct call only to find out Wells Fargo didn’t answer his phone.

He and other deaf individuals filed complaints to the DOJ and the National Association of the Deaf (NAD). The NAD, as a result, led the way in paving a settlement which required Wells Fargo to accept video relay calls.

The point here is–if you experience some discriminatory activity, do not just sit back, one needs to scream and complain and take action–this is the only way to change things for the better.

Many thanks to the NAD for this achievement!

For more information on this settlement, click this link.

Dr. Z cares about your communication access.

Disclaimer: Dr. Z is currently the Vice-President of Marketing at CSDVRS, LLC.